Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular price items can be returned, exchanged, or refunded. Sales items unfortunately are not eligible for returned, exchanged, or refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org on the same day your receive the items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 working days.
We ask that you report to email@example.com the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, SAINE will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement fixture at no cost to you as soon as the damaged one has been picked up. Replacements are subject to availability.